Responsible Gambling

At Mr Luck Casino, we are committed to providing a safe and responsible gambling environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.

Our Commitment

Mr Luck Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000) and adheres to all responsible gambling requirements set forth by UK legislation. We are dedicated to preventing gambling-related harm and ensuring that our services are used responsibly.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. Warning signs may include:

• Spending more money or time gambling than you can afford
• Chasing losses with bigger bets
• Gambling to escape problems or negative emotions
• Lying about gambling activities to family or friends
• Neglecting work, family, or social responsibilities due to gambling
• Borrowing money to gamble or pay gambling debts
• Feeling anxious, depressed, or irritable when not gambling

Responsible Gambling Tools

We provide various tools to help you maintain control over your gambling activities:

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your account. These limits can be decreased immediately but increases require a 24-hour cooling-off period.

Loss Limits

Set limits on how much you can lose over a specific period. Once reached, you will be unable to continue gambling until the limit resets.

Session Time Limits

Control how long you spend gambling by setting session time limits. You will receive notifications and be logged out when your time limit is reached.

Reality Checks

Receive regular pop-up reminders showing how long you have been playing and how much you have spent during your session.

Self-Exclusion

If you need to take a break from gambling, you can self-exclude from your account for periods ranging from 24 hours to permanently. During self-exclusion, you will not be able to access your account or receive promotional materials.

Account Closure

You can request permanent closure of your account at any time by contacting our customer support team.

Underage Gambling Prevention

Mr Luck Casino has a zero-tolerance policy towards underage gambling. We employ robust age verification procedures and regularly monitor our systems to prevent access by anyone under the age of 18. We also use advanced technology to detect and prevent underage gambling attempts.

Getting Help

If you or someone you know is struggling with gambling problems, help is available. The following organisations provide free, confidential support:

GamCare

Free helpline: 0808 8020 133
Website: www.gamcare.org.uk
Live chat support available 24/7

Gamblers Anonymous

Website: www.gamblersanonymous.org.uk
Find local meetings and support groups

BeGambleAware

Website: www.begambleaware.org
Information, advice, and support for gambling problems

GAMSTOP

Website: www.gamstop.co.uk
Free service that lets you put restrictions on your online gambling across all licensed operators in Great Britain

Financial Support

If gambling has caused financial difficulties, the following organisations can provide assistance:

• StepChange Debt Charity: www.stepchange.org | 0800 138 1111
• Citizens Advice: www.citizensadvice.org.uk | 03444 111 444
• National Debtline: www.nationaldebtline.org | 0808 808 4000

Contact Us

If you need assistance with responsible gambling tools or have concerns about your gambling behaviour, please contact our dedicated Responsible Gambling team:

Email: [email protected]
Phone: +44 20 3808 9999
Available: Monday to Sunday, 9:00 AM - 11:00 PM GMT

Regular Reviews

We regularly review and update our responsible gambling policies and procedures to ensure they remain effective and in line with industry best practices and regulatory requirements. This page was last updated on March 15, 2026.

Remember: Gambling should be fun and entertaining. If it stops being enjoyable, it's time to take a break. Never gamble more than you can afford to lose, and never gamble to solve financial problems.