Privacy Policy for Mr Luck Casino

Effective Date: 1 March 2026

Welcome to Mr Luck Casino. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Identification Information: Name, date of birth, email address, phone number, postal address, and other contact details.
Account Information: Username, password, transaction history, game preferences, and account settings.
Financial Information: Payment details such as credit/debit card information, bank account details, and transaction records.
Technical Data: IP address, browser type, operating system, device information, and browsing behaviour on our site.
Verification Data: Documents and information necessary for identity verification and anti-fraud measures, including copies of ID, proof of address, and payment verification.

2. How We Use Your Information

We use your data to:

Provide, operate, and maintain our casino services;
Verify your identity and comply with legal and regulatory requirements;
Process deposits, withdrawals, and other transactions;
Communicate with you regarding your account, promotions, and updates;
Detect and prevent fraud, money laundering, and other illegal activities;
Improve our website, services, and user experience;
Comply with applicable laws and regulations;
Conduct marketing and promotional activities with your consent.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract (providing casino services to you);
Compliance with legal obligations;
Your consent (for marketing communications and certain data processing);
Our legitimate interests, such as fraud prevention and service improvements.

4. Sharing Your Information

We may share your information with:

Regulatory authorities and law enforcement agencies as required by law;
Payment processors and financial institutions for transaction purposes;
Third-party service providers who assist us in operating our business, subject to confidentiality agreements;
Affiliated companies within the Mr Luck group;
Marketing partners with your explicit consent.

We do not sell your personal data to third parties.

5. International Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure that appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, regulatory, and accounting requirements.

7. Your Rights

You have the following rights regarding your personal data:

Access your data and obtain a copy;
Request correction of inaccurate or incomplete data;
Request deletion of your data, subject to legal obligations;
Object to or restrict processing;
Withdraw consent at any time;
Data portability;
Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data is mishandled.

To exercise your rights, please contact us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site. For detailed information, please visit our Cookies Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: [email protected]
Address: Mr Luck Casino, 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123

Thank you for choosing Mr Luck Casino. We are committed to protecting your privacy and providing you with a safe and enjoyable gaming experience.